Privacy Policy

Tugboat QA, LLC knows you are entrusting us with your projects and personal information. Storing your private information is a responsibility we take seriously and we want you to know how we’re handling it. The Privacy Policy applies to both our website, including and to our subscription service (“Service”) at

Information We Collect

If you're just browsing the website, we collect the same basic information most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody, whether they have an account or not.

The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

Why do we collect this?
We collect this information to better understand how our website visitors use our website, and to monitor and protect the security of the website.

Information From Users With Accounts

If you create an account, we require some basic information at the time of account creation. You may create your own user name and password, and we will ask you for a valid email account. You also have the option to give us more information if you want to, and this may include “User Personal Information.”

“User Personal Information” is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.”

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.

If you use GitHub, GitLab, or Bitbucket to create an account, we'll use an OAuth token to link to your account at the specified git provider. We'll retreive relevant details, such as a username and email address, to create a user account for you within Tugboat. We do not disclose this "User Personal Information" to third parties, and we'll only use this email address to communicate important service information.

Why do we collect this?

  • We need your User Personal Information to create your account, and to provide the services you request.
  • We use your User Personal Information, specifically your user name, to identify you on Tugboat.
  • We use it to fill out your profile and share that profile with other users if you ask us to.
  • We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay.
  • We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. You can always see what information we have, how we're using it, and what permissions you have given us in your user profile.

Information From Users With Paid Accounts

We never directly interact with your payment information. Instead, we facilitate connecting you directly to our payment processor, Recurly, who takes care of keeping your subscription up to date and storing your card information in a secure manner. Should you have concerns about the storage of your payment infrormation, Recurly’s privacy policy can be found at Such information will be used only for the purposes of processing payments to Tugboat for “Service”.

What Information We Do Not Collect

We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Tugboat does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in a repository or database. If you store any sensitive personal information on our servers, you are consenting to our storage of that information on our servers, which are in the United States, hosted at Linode. Should you have concerns about the storage of your information, Linode’s privacy policy can be found at

We do not intentionally collect information that is stored in your repositories or other free-form content inputs. Information in your repositories belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. Tugboat employees do not access private repositories unless required to for security or maintenance, or for support reasons, with the consent of the account owner.

If a URL to a Tugboat Preview is made public, anyone (including us) may view its contents. If you have included private or sensitive information in your Tugboat Preview, such as email addresses, that information may be indexed by search engines or used by third parties. In addition, while we do not generally search for content in your repositories, we may scan our servers for certain tokens or security signatures.

If you're a child under the age of 13, you may not have an account on Tugboat. Tugboat does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account.

How We Share Information We Collect

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property

We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Tugboat, or how our users respond to our other offerings, such as our conferences or events. However, we do not sell this information to advertisers or marketers.

We may share User Personal Information with your permission, so we can perform services you have requested.

We may share User Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our service. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services.

In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, User Personal Information may be among the transferred assets.

Our Slack Community

Tugboat offers various Slack channels for purposes of communicating with us and other Tugboat users or interested parties. These channels are provided to us by Slack Technologies Limited (One Park Place, Upper Hatch Street, Dublin 2, Ireland). Use of Slack is subject to Slack’s own terms available here:

When you use the Slack channels, we collect your identifiers and other personal data you choose to submit to the channels. We will process your personal data in this context as the administrators of the Tugboat Slack channels for purposes of managing the channels and our relationship with you. The data we process is such that you will voluntarily submit in Slack channels (such as your posts) and your sign-up information or data that we have from you or your organization to enable inviting you to the Slack channels.

From time to time we may integrate third-party services with Slack. Such third-party services may share information from such services with Slack or vice versa. Please review your privacy settings in such services to manage data sharing from such third-party services.

To learn how Slack processes personal data, please review the Slack privacy policy available here:

Our use of cookies and tracking


Tugboat uses cookies to make interactions with our service easy and meaningful. We use cookies to keep you logged in, remember your preferences, and provide information for future development of Tugboat.

Our site uses cookies.. We use them to see how our website is performing.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Your consent applies to the following domains:

Cookie declaration last updated on 10/02/2021 by Cookiebot:

Necessary (1)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
CookieConsent Cookiebot Stores the user's cookie consent state for the current domain 1 year HTTP Cookie

Preferences (2)

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Name Provider Purpose Expiry Type
lang [x2] LinkedIn Remembers the user's selected language version of a website Session HTTP Cookie

Statistics (7)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
_ga [x2] google
Google Tag Manager
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie
_gat [x2] google
Google Tag Manager
Used by Google Analytics to throttle request rate 1 day HTTP Cookie
_gat_rollup google Pending 1 day HTTP Cookie
_gid [x2] google
Google Tag Manager
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie

Marketing (5)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name Provider Purpose Expiry Type
ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Pixel Tracker
bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie
bscookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie
lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP Cookie
UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 29 days HTTP Cookie

Unclassified (1)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name Provider Purpose Expiry Type
AnalyticsSyncHistory LinkedIn Pending 29 days HTTP Cookie

How Tugboat secures your information

Tugboat takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to the conflict of laws provisions thereof. Any dispute arising under or in relation to this Policy shall be resolved in accordance with the terms and procedures set forth in the Terms of Service.

Contacting Tugboat

Contact Tugboat if you have any questions about this Privacy Policy or using this website or Service. Please contact our customer service department using this email address: